General:

Q: Where are your products made?
A: All of our products are handmade by artisans from different parts of the world. We work with small communities and independent artisans to promote fair trade and to support their livelihoods.

Q: How do I place an order?
A: To place an order, simply browse our website and add the items you want to your cart. Once you're ready to check out, follow the prompts to enter your shipping and payment information. We accept all major Debit/Credit cards, UPI and COD.

Q: How can I stay updated on new products and promotions?
A: You can sign up for our newsletter to receive updates on new products, promotions, and special offers. You can also follow us on social media (Facebook, Instagram) for more updates and inspiration.

Q: How do I care for my products?
A: We recommend to wipe it with wet cotton cloth to keep the products clean and dust free.

Q: Are your products customizable?
A: Yes, Some of our products are customizable. Please contact our customer service team support@piscetrade.com for more information.

Q: How do I know if a product is in stock?
A: We strive to keep our website up to date with accurate stock levels, but sometimes products may sell out quickly. If a product is out of stock, you will see a notification on the product page. You can also contact our customer service team to check on the availability of a product.

Q: How do I leave a review for a product?
A: We encourage our customers to leave reviews of our products to help others make informed purchasing decisions. To leave a review, simply navigate to the product page and click on the "Write a review" button. You will need to log in or create an account to leave a review.

Shipping and Returns:

Q: What is your shipping policy?
A: We offer free shipping on all orders. We strive to ship all orders within 1-2 business days, but please allow up to 5 business days for processing.

Q: How long will it take to receive my order?
A: We strive to ship all orders within 2-3 business days of receiving your order. Delivery times vary based on your location, but generally, you can expect to receive your order within 5-7 business days.

Q: How much does shipping cost?
A: We offer free shipping on all orders.

Q: Do you ship internationally?
A: No, we currently offer shipping only within India.

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking link via email/SMS. You can use this tracking link to track your package on the carrier's website.

Q: What if my order arrives damaged?
A: We take great care to ensure that all of our products are packaged securely to avoid damage during shipping. However, if your order arrives damaged, please refer to our Returns policy.

Q: Can I change my shipping address after I've placed my order?
A: We are unable to change the shipping address once an order has been placed. Please double-check your shipping address before submitting your order to ensure that it is accurate.

Q: What if I'm not home when my package is delivered?
A: If you are not home when your package is delivered, the carrier will leave a notice with instructions on how to reschedule delivery or pick up your package from a local pickup location.

Customer support:

Q: How can I contact customer service? A: You can reach our customer service team by emailing us at support@piscestrade.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.